Delivery & Returns

SHIPPING INFORMATION

We aim to dispatch all orders within one working day of receiving the full payment.

We currently offer free standard delivery via Royal Mail within the UK. You should expect to receive items within 3-4 working days. 

For international orders, all shipments are sent via a tracked, signed-for service, and customers should expect to receive items within 7-14 days, however this might be delayed depending on customs in your country. 

For the European Union delivery costs £9, USA costs £9.50.

Please note that any international import duties or customs charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing items.

RETURNS:

We are pretty sure you will love our products as much as we do!

However, if for any reason, you want to return a product, we offer 7 Day Money Back Guarantee. Please email us within 7 days of your purchase at help@nutrienne.com with your name and order number and we'll assist you with processing the return. 

If you are returning your item because it is defective please let us know via email at help@nutrienne.com within 30 days of the item being dispatched to you. Your statutory rights are not affected. 

Unfortunately, at this stage, we are unable to offer free returns. You will be responsible to send the product(s) back to us via any reasonable tracked method. We are unable to process refunds if the parcel is lost in transit. 

Your refund will be processed within 3 working days of receipt of the parcel.